Houston Customers Get TV Service That Ranks Highest in Customer Satisfaction in J.D. Power and Associates Study
HOUSTON, March 27, 2012 /PRNewswire/ -- AT&T* today announced that more than 300,000 customers have made the switch to AT&T U-verse for their TV service in Houston.
AT&T U-verse services, which are all delivered over AT&T's advanced Internet Protocol (IP) network, offer a new alternative to cable with a better DVR, better features and apps, and a better TV experience. AT&T U-verse allows customers to bring together their TV, broadband, home phone and AT&T wireless services ― all on one bill ― with unique features that provide a new level of integration, convenience and control. And now, AT&T U-verse TV ranked "Highest in Residential Television Service Satisfaction in the South, Four Years in a Row," according to the J.D. Power and Associates 2011 Residential Television Service Provider Satisfaction Study(SM).
"Reaching this milestone shows we're providing customers with a better choice and experience than cable," said Chris Penrose, vice president and general manager, AT&T South Texas. "More people than ever are making the switch to U-Verse as we provide regular upgrades and new, cool applications that enhance your TV experience."
More Choice, Advanced Features
AT&T U-verse TV is the only 100 percent Internet Protocol-based television (IPTV) service offered by a national service provider, making AT&T U-verse one of the most dynamic and application-rich services available today, with advanced capabilities that customers don't get from other providers.
Where AT&T U-verse services are available, U-verse TV customers can enjoy numerous features and applications, including the ability to manage their DVR recordings, and for qualifying TV customers, watch hit TV shows on select smartphones with U-verse Mobile; the freedom to manage and playback recorded programs from a single DVR on any U-verse connected TV in the house with Total Home DVR; the ability to choose and watch up to four of their favorite channels at one time with the exclusive My Multiview app; an extensive High Definition (HD) channel lineup with access to more than 170 HD channels; the ability to program DVR recordings from their Web-connected mobile phone or PC; personalized, on-screen weather, sports, traffic and stock information via AT&T U-bar; the ability to check the current weather conditions and forecasts in any U.S. city with Weather On Demand; and more.
With AT&T U-verse High Speed Internet services, every AT&T U-verse customer or small business broadband user can enjoy faster available speeds. Packages include a range of speeds, with the fastest downstream speeds up to 24 Mbps. All AT&T U-verse High Speed Internet packages include wireless home or office networking capability at no extra cost.
AT&T U-verse Voice is a managed IP-based service that is delivered over AT&T's fiber-rich network. This allows U-verse Voice customers to enjoy great sound quality and reliability, as well as innovative calling features that integrate with your AT&T U-verse TV, high speed Internet and AT&T wireless services. Customers can benefit from a single, combined voice mailbox for AT&T U-verse Voice and AT&T wireless messages; an online portal to manage your call preferences and settings from any PC; an online voice mailbox; the ability to view your incoming calls and voicemail notifications on your TV with Caller ID on TV; the ability to view your Call History on your TV and initiate a call from your PC or TV using Click to Call; and more. All U-verse Voice customers have 911 service.
AT&T U-verse offers multiple combinations of TV, Internet and Voice packages to customize your experience. Standard professional installation is included with most packages. Additional promotional offers may be available to qualifying customers who bundle U-verse Internet or U-verse Voice service.
For additional information on AT&T U-verse — or to find out if it's available in your area — visit AT&T U-verse.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
AT&T Inc. (NYSE: T) is a premier communications holding company and one of the most honored companies in the world. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation's fastest mobile broadband network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile broadband and emerging 4G capabilities, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verse® and AT&T | DIRECTV brands. The company's suite of IP-based business communications services is one of the most advanced in the world. In domestic markets, AT&T Advertising Solutions and AT&T Interactive are known for their leadership in local search and advertising.
Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://www.att.com. This AT&T news release and other announcements are available at http://www.att.com/newsroom and as part of an RSS feed at www.att.com/rss. Or follow our news on Twitter at @ATT.
© 2012 AT&T Intellectual Property. All rights reserved. Mobile broadband not available in all areas. AT&T, the AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Geographic and service restrictions apply to AT&T U-verse. Call or go to www.att.com/uverse to see if you qualify.
AT&T U-verse received the highest numerical score among television service providers in the South in the proprietary J.D. Power and Associates 2008-2011 Residential Television Service Satisfaction Studies(SM). 2011 study based on 23,880 total responses measuring 11 providers in the South (AL, AR, FL, GA, KS, KY, LA, MS, MO, NC, OK, SC, TN, TX) and measures consumer satisfaction with television service. Proprietary study results are based on experiences and perceptions of consumers surveyed in Nov. 2010, Jan. 2011, April 2011 and July 2011. Your experiences may vary. Visit jdpower.com
HD: Access to HD service requires $10/mo and HD Premium Tier available for an additional $5/mo. Over 170 HD channels available with upgrade to U450 and HD Premium Tier. U-verse Mobile: Access to select content requires compatible device, qualifying U-verse TV plan or monthly subscription fee, and WiFi connection and/or cellular data connection. Available content may vary by device and/or U-verse TV subscription and is subject to change. Data charges may apply. Total Home DVR: Total Home DVR functionality is available on up to 8 TVs, and requires a receiver for each additional TV at $7/mo. My Multiiview: A limited number of HD channels is not supported for display within My Multiview. U-bar: AT&T U-verse High Speed Internet Account required for customizable features.
AT&T U-Verse Voice: U-verse Voice, including 911 dialing, will not function during a power outage without battery backup power. Compatible with many monitored home alarms and medical monitoring systems. Some call information may be blocked or otherwise not displayed, including information for some calls originating outside of AT&T's network and calls carried over facilities that do not transmit Caller ID information.
SOURCE AT&T Inc.