Annual Award Recognizes Strong Customer Service and Communication
WASHINGTON AND TORONTO, Dec. 8, 2011 /CNW/ - The Financial Information Services Division (FISD) of the Software and Information Industry Association (SIIA) presented the 2011 Outstanding Data Provider Award to TMX Datalinx, TMX Group's information services division. The award was presented at the FISD Issue Brief in London on December 1.
This award was created by the FISD Service Level and Communications Working Group to recognize the exchange or data provider that most closely adheres to the Working Group's Best Practice Recommendations. These recommendations are guidelines for communication and notification sent by exchanges and information providers to their customers and downstream distribution partners for events such as system upgrades, administrative and policy changes, new product introductions, and unplanned interruptions.
In addition to TMX Datalinx, BATS Europe, London Stock Exchange, and NASDAQ OMX were nominated as finalists for the award.
"We are extremely proud of this achievement and honoured to be recognized along with these other world-class exchanges and content providers," said Eric Sinclair, President, TMX Datalinx and Group Head of Information Services. "This award underscores TMX Datalinx's continuing commitment to providing the best in products and services to our customers."
Tom Davin, Managing Director of FISD, said "TMX Group is strongly deserving of this acknowledgement. The award recognizes the importance that clients and distributors place on clear and timely communications from their information providers. This recognition highlights the value of the Service Level and Communications Working Group's recommendations as a reference for exchanges and information providers throughout the market data distribution chain."
The Financial Information Services Division (FISD) of the Software and Information Industry Association provides a neutral business forum for exchanges, market data vendors, specialist data providers, brokerage firms, investment managers and banks to address and resolve business and technical issues related to the distribution, management, administration and use of market data. Participants use the forum to exchange ideas, build business relationships and improve the business climate associated with the worldwide flow of financial information. For more information, visit www.fisd.net.
The Software & Information Industry Association (SIIA) is the principal trade association for the software and digital content industry. SIIA provides global services in government relations, business development, corporate education and intellectual property protection to more than 500 leading software and information companies. For further information, visit www.siia.net.
About TMX Group (TSX-X)
TMX Group's key subsidiaries operate cash and derivative markets for multiple asset classes including equities, fixed income and energy. Toronto Stock Exchange, TSX Venture Exchange, TMX Select, Montreal Exchange, Canadian Derivatives Clearing Corporation, Natural Gas Exchange, Boston Options Exchange (BOX), Shorcan, Shorcan Energy Brokers, Equicom and other TMX Group companies provide listing markets, trading markets, clearing facilities, data products and other services to the global financial community. TMX Group is headquartered in Toronto and operates offices across Canada (Montreal, Calgary and Vancouver), in key U.S. markets (Houston, Boston and Chicago) as well as in London and Beijing. For more information about TMX Group, visit our website at www.tmx.com.
FISD and TMX Group News
FISD/SIIA Communications Contact: Laura Greenback, 410-533-1943, firstname.lastname@example.org
TMX Group Communications Contact: Catherine Kee, 416-814-8834, email@example.com