EDMONTON, ALBERTA--(Marketwire - Nov. 18, 2008) - For the third year in a row ATCO I-Tek's call centre has received one of North America's top awards for customer service. The award was presented to the call centre by the independent research company, Service Quality Measurement Group Inc. (SQM).
"We take great pride in this coveted honour," said ATCO I-Tek President, Bobbi Lambright. "This is an outstanding testament to the commitment and care our call centre agents bring to customers every day."
ATCO I-Tek provides customer service to 1.6 million Albertans including ATCO Gas and ATCO Electric customers.
"ATCO I-Tek's call centre provides excellent service to our customers," said ATCO Electric President, Sett Policicchio. "As a result, our own reputation as a utility provider is enhanced."
"We know our customers are being taken care of," said ATCO Gas President, Brian Hahn. "We have ATCO I-Tek's quality service to thank for that."
The Service Quality Award of Excellence was given to ATCO I-Tek for the service provided to customers in the energy utility sector. In this case, SQM asked more than 400 ATCO Gas and ATCO Electric customers to rate the service they received. Based on SQM's research, 90 percent of call centre customers were satisfied with the service, putting ATCO I-Tek in the "highest customer satisfaction" category.
ATCO I-Tek delivers customer care, utility billing and information technology solutions to a diverse group of clients that operate around the world. ATCO I-Tek, ATCO Gas and ATCO Electric are wholly-owned subsidiaries of Canadian Utilities Limited, part of the ATCO Group of Companies.
ATCO Group, an Alberta-based worldwide organization of companies with assets of approximately $8.5 billion and more than 7,800 employees, is comprised of three main business divisions: Power Generation; Utilities (natural gas and electricity transmission and distribution) and Global Enterprises (industrial manufacturing, technology, logistics and energy services). More information about ATCO Ltd. can be found on its website www.atco.com.
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